FAQs • Cranberry Township • CivicEngage

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Are guests permitted?: Only Members may purchase Guest Passes for $6. (Prices have increased $1, across the Board.) Residents entering through Daily Admission are not able to purchase Guest Passes.

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Waterpark

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1. Are masks required?

For the 2022 Waterpark season, masks are recommended, but not required while at the facilities.

Masks should be worn if social distancing is not possible.

2. Are Rain Checks available?: Rain checks are issued if the Waterpark is closed due to inclement weather before 5 pm. No rainchecks are issued after 5 pm.

3. How do we add an Aide to our membership?: If the family requires a professional aide for a family member we will issue an Aide Card that remains with the family. Please call our Customer Service Center for information. 724-779-4FUN (4386) ext. 1129

4. Can we have one or more Nannys or Babysitters on our Membership?: Each Nanny or Babysitter is charged in conjunction with a resident season pass and in conjunction with a non-resident season pass. All passes are non-transferable.

5. Is the Waterpark available for private event rentals?: Yes. Please call 724-779-4FUN (4386) ext. 1195 for information and we will help you plan a terrific event. We request a minimum two week notice.

6. What is the ratio of instructors to participants in the Learn to Swim programs?: The instructor/student ration is one instructor for every 6 students for Levels 1-3; and one instructor for every 8 students in Levels 4 and up.

7. May parents (who are not swimming) stay for Parties?: Yes! Parents of party-goers are permitted to stay in the Waterpark during the party.
However, if you plan to swim, and you are not a member, you will be asked to pay the additional person fee. Admission is valid for the entire day.

8. What is the refund policy regarding Parties?: If a participant withdraws or cancels seven or more days before the party, a refund will be issued. A $5.00 processing fee will be charged.

If the participant withdraws or cancels between 48 hours and seven days prior to the party, a credit will be placed on the family account.

If the Waterpark is closed due to weather, a full refund will be issued, or an alternative date may be reserved.

9. May we bring our own cake to the Party?: Yes, you may bring your own birthday cake. A dessert package is available through the Concession stand. Pre-order is required.

10. May we have more than 15 Party guests?: The number of Party guests may be more than 15, however additional person charge will apply to each person over the 15 guests included.

11. Are guests permitted?: Only Members may purchase Guest Passes for $6. (Prices have increased $1, across the Board.) Residents entering through Daily Admission are not able to purchase Guest Passes.

12. Must guests be Township residents?: Guests do not have to be residents, but they must be a guest of a member.

13. Can non-residents buy a Waterpark Membership?: Yes, non-residents may buy a membership.

14. Will members still be admitted at 11:15 AM?: Yes. Gates open to non-members at 11:30 AM.

15. May we bring our own chairs to the Waterpark?: Guests are encouraged to bring their own chairs to help with sanitation efforts. A small number of deck chairs are available.

16. Will members be turned away if capacity is reached?: If the Waterpark is at capacity, both members and residents must wait for someone to exit before they can enter.

17. Will there be two lines, for members and non-members?: Yes. Lines will be split into members and daily admission.

18. Will members receive priority admittance over non-members?: After 11:30 AM, members and residents will have equal access to admittance.

19. Will information on capacity be released on busy and slow days?: If the Waterpark is near capacity, the information will be communicated via the Waterpark Facebook page.

20. May we bring outside food into the Waterpark?: No outside food is permitted. Lunch Box sized cooler bags are permitted. The concession stand will have limited food offerings available.

21. Will there be scheduled lap swims?: At this time, lap swimming is not scheduled.

22. Will Friday Noodle Nights continue this season?: Noodle Nights will continue every Friday evening, but you must bring your own noodle.

23. Are birthday parties and deck rentals available?: Birthday parties and deck rentals are available, with precautionary measures in place.

24. Are swim lessons taking place?: Yes! We offer private and group lessons for levels 1, 2, 3, 4, 5/6, preschool, and parent/child classes, and members receive a membership discount! Visit our Aquatics Programs page for details and online registration

25. How do you announce Cancellations?: Receive cancellation information via email or text message by subscribing to Cranberry Connect. Cranberry Connect